Send Error Logs to Support

Sometimes our support engineers will ask for the Express Send Error Logs. The following steps outline how to find the log files.

1. Open the Express Send Settings Application.
   Windows 8 & 8.1
   - Hit the Start Button on your Keyboard and make sure you are on the Metro View (looks like a bunch of square boxes).
   - Type "Express Send Settings" (without quotes).
   - Click on the search result, Express Send Settings.
   
   Windows 7 and Vista
   - Open the Start Menu.
   - Type "Express Send Settings" (without quotes) in the search box.
   - Click on the entry, Express Send Settings.
2. Select the Support tab.
   
   
   
   
3. Enter your email address in the box and click Send Log Files.
4. Optional: (Send detailed logs to our support engineers)
   
   1. Check the Enable Full Logging checkbox and click the Save Settings Button.
   2. Perform the same upload that was causing you trouble using the Express Send application.
   3. Go back to the Settings menu using steps 1-2 above.
   4. Enter your email address in the box and click Send Log Files.

Note: If you wish to see the information sent to our support engineers, click on the View Log Files button. This will open a file explorer windows - double-click on the Logs Folder and then open up the runLog-1-1-0001.log file. (You can open this file in Notepad).